Privacy Policy

bit399 ("we", "us", "our", "the Platform") operates the website accessible at https://bit399.cam. We are committed to protecting the privacy of all individuals ("User", "you", "your") who access or interact with our Platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal data in connection with your use of the bit399 Platform.

This Policy applies to all personal data collected through the bit399 website, any account registration functionality, support communications, and any other interactions between you and bit399. This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform generally.

By accessing or using the bit399 Platform, you acknowledge that you have read, understood, and agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue your use of the Platform immediately.

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, email address, IP address, device identifiers, and usage data.
• "Processing" means any operation performed on personal data, including collection, recording, storage, adaptation, retrieval, use, disclosure, or deletion.
• "Data Controller" means bit399, the entity that determines the purposes and means of processing your personal data.
• "Data Processor" means any third party that processes personal data on behalf of and under the instructions of bit399.
• "Cookies" means small text files stored on your device by your web browser when you visit the Platform, used to store preferences and enable certain platform functionality.
• "Consent" means any freely given, specific, informed, and unambiguous indication of your agreement to the processing of your personal data for a specified purpose.
• "Third-Party Services" means external services, including analytics providers, hosting infrastructure, and support tools, used by bit399 to operate the Platform.
• "Jurisdiction" means the legal territory in which a User is physically located and whose laws apply to that User's activities.

bit399 collects personal data in limited categories proportionate to the purposes described in this Policy. The following table describes the categories of data we may collect:

bit399 collects personal data through the following methods:

4.1 Direct Collection

Data that you provide directly when you create an account, submit a support query, complete a feedback form, or otherwise interact with the Platform. This includes information such as your email address, chosen username, and the content of any message you send to our support team.

4.2 Automated Collection

Technical and usage data collected automatically when you access the Platform. This includes your IP address, browser type, device operating system, pages visited, time spent on each page, and the source from which you arrived at the Platform. This data is collected via server logs and analytics tools.

4.3 Cookies and Similar Technologies

The Platform uses cookies and similar tracking technologies to maintain session integrity, remember your preferences, and collect aggregate analytics data. A full description of the cookies used is provided in Section 9 of this Policy. You may control cookie settings through your browser at any time, though disabling certain cookies may affect Platform functionality.

4.4 Third-Party Sources

bit399 may receive limited technical data from third-party analytics providers and infrastructure partners. Such data is used only for the purposes described in this Policy and is not combined with personally identifiable data in a manner that would allow individual identification beyond what is necessary for Platform operation.

bit399 processes personal data for the following purposes:

• Platform Operation: To provide, maintain, and improve the bit399 Platform, including delivering content, managing user accounts, and ensuring technical stability.
• User Support: To respond to support inquiries, resolve technical issues, and communicate with Users regarding their use of the Platform.
• Analytics and Improvement: To analyze how Users interact with the Platform, identify areas for content improvement, and optimize the user experience for Pakistani users and other audiences.
• Security and Fraud Prevention: To monitor for unauthorized access, detect fraudulent behavior, and protect the integrity of the Platform and its Users.
• Legal Compliance: To comply with applicable legal obligations, including responding to lawful requests from competent authorities.
• Communications: To send service-related notifications, updates to this Policy or our Terms, and responses to User inquiries. We do not send unsolicited marketing communications without your explicit consent.

bit399 processes personal data only where a valid legal basis exists for doing so. The legal bases on which we rely are as follows:

• Contractual Necessity: Processing necessary to fulfill our obligations under the Terms & Conditions, including providing Platform access and delivering requested content or support services.
• Legitimate Interests: Processing necessary for the legitimate interests of bit399, including analytics, security monitoring, and service improvement, provided those interests are not overridden by your rights and interests.
• Consent: Where you have given specific, informed consent to certain processing activities — such as the use of non-essential cookies or receiving optional communications — we rely on that consent as our legal basis. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.
• Legal Obligation: Processing necessary to comply with a legal obligation to which bit399 is subject, including compliance with lawful requests from competent public authorities.

bit399 does not rely on consent as a basis for processing where another lawful basis applies, and we do not use consent as a means to legitimize processing that is otherwise disproportionate or unnecessary.

bit399 does not sell personal data to third parties for their own marketing or commercial purposes. We may share personal data in the following limited circumstances:

7.1 Infrastructure and Service Providers

bit399 engages third-party service providers to operate the Platform's technical infrastructure, including web hosting, content delivery, analytics, and customer support tools. These providers act as data processors under our instructions and are contractually prohibited from using personal data for any purpose beyond the services they provide to bit399.

7.2 Legal and Regulatory Disclosure

We may disclose personal data when required to do so by applicable law, court order, regulatory direction, or other compulsory legal process. Where permitted by law, we will endeavor to notify affected Users of such disclosure requirements in advance.

7.3 Business Transfers

In the event that bit399 undergoes a merger, acquisition, asset sale, or other corporate restructuring, personal data held by bit399 may be transferred to the acquiring or successor entity as part of that transaction. We will notify Users of any such transfer and the privacy terms applicable following the transition.

7.4 Aggregated and Anonymized Data

bit399 may share aggregated, anonymized, or de-identified data with third parties for research, industry reporting, or platform benchmarking purposes. Such data cannot reasonably be used to identify any individual User.

bit399 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention principles apply:

• Account Data: Retained for the duration of an active account and for a reasonable period following account closure, to address any post-closure inquiries or disputes.
• Support Communications: Retained for a reasonable period following resolution of the support inquiry, to maintain records of prior interactions and facilitate consistent service.
• Technical and Usage Data: Retained in aggregated form for analytics purposes and in identifiable form for security purposes for a reasonable period determined by the nature of the security risk.
• Cookie Data: Subject to the cookie lifespan specified at the point of collection, which varies depending on the category of cookie.
• Legal Compliance Data: Retained for the period required by applicable law, which may exceed the standard retention period for other categories of data.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents identification of individual Users.

The bit399 Platform uses cookies and similar tracking technologies to support Platform functionality, improve the user experience, and collect analytics data. The following cookie categories are used:

9.1 Managing Cookie Preferences

You may control, restrict, or delete cookies at any time through your web browser settings. Most browsers provide options to block all cookies, block third-party cookies only, or receive a notification before cookies are set. Please note that disabling strictly necessary cookies will affect Platform functionality. Disabling analytics cookies will not impair your ability to read content but will prevent bit399 from collecting usage analytics.

9.2 Do Not Track

Some browsers transmit "Do Not Track" signals to websites. bit399 acknowledges these signals where technically practicable and will not use analytics cookies for Users whose browsers indicate a Do Not Track preference, to the extent this can be reliably determined.

Depending on the applicable data protection law in your jurisdiction, you may have the following rights with respect to your personal data held by bit399. We will respond to all valid rights requests within a reasonable period:

The bit399 Platform is strictly intended for adults aged 18 years or above (or the higher minimum age required by the operator or license jurisdiction applicable to a particular User). The Platform contains gambling-related content that is unsuitable for minors.

bit399 does not knowingly collect, process, or store personal data from any individual under the age of 18. If we become aware that personal data has been collected from a minor without verifiable parental or guardian consent, we will take immediate steps to delete that data from our systems.

If you are a parent or guardian and believe that your child has provided personal data to bit399 without your knowledge, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

bit399 implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser and the bit399 Platform is encrypted using industry-standard SSL/TLS protocols to prevent interception in transit.
• Access Controls: Access to personal data is restricted to authorized personnel who require access for the performance of their duties, and is governed by the principle of least privilege.
• Password Security: User passwords are stored in hashed form using cryptographically secure algorithms. Plaintext passwords are never stored or transmitted by bit399.
• Infrastructure Security: The Platform operates on secure, reputable hosting infrastructure with appropriate network-level security controls, including firewalls, intrusion detection, and regular security patching.
• Periodic Review: bit399 periodically reviews and updates its security measures to reflect current best practices and emerging threats.

While bit399 takes all reasonable steps to protect your personal data, no electronic transmission or storage system is completely secure. Users are advised to take appropriate personal security precautions, including using strong, unique passwords and keeping their account credentials confidential. bit399 will never ask for your password via email or any unsolicited communication.

bit399 may transfer personal data to, and process it in, countries other than the country in which you are located. This may occur because our infrastructure partners, analytics providers, or support tools are located in or operate from jurisdictions outside Pakistan.

Where personal data is transferred internationally, bit399 takes appropriate steps to ensure that such transfers comply with applicable data protection requirements and that an adequate level of protection is maintained for your personal data. These steps may include relying on adequacy decisions, standard contractual clauses, or other appropriate transfer mechanisms recognized under applicable law.

Pakistani Users should be aware that data protection laws in other jurisdictions may differ from those in Pakistan. By using the Platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan and consent to such transfers subject to the protections described in this Policy.

bit399 reserves the right to update, amend, or replace this Privacy Policy at any time. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered Users via the contact details held on their account.

It is your responsibility to review this Privacy Policy periodically to stay informed about our data practices. Your continued use of the Platform following the publication of any amended Privacy Policy constitutes your acceptance of the revised terms.

If any amendment materially reduces your privacy rights or introduces new processing purposes that require your consent, we will seek that consent before proceeding with the new processing activity.

If you have any questions, concerns, or requests relating to this Privacy Policy — including requests to exercise your data rights — please contact the bit399 data team using the details below. We endeavor to respond to all privacy inquiries promptly and in a manner consistent with our legal obligations.

Our support team is available 24 hours a day, 7 days a week. Support is provided in English. Urdu is available as an additional language option for user assistance.